Operational Business Intelligence for
Swiss Private and Investment Bank
The Client established Operational Business Intelligence by integrating Zeus as a real-time management cockpit for monitoring relevant business processes and key performance indicators (KPIs). The vision is to optimize cost, service quality and client satisfaction by detecting issues in the execution of processes and to prevent any violation of service level agreements.
The Solution
The relevant performance indicators were analysed and implemented together with our partner Solution Providers thus allowing successful integration with source systems as e.g. Avaloq Banking System.
The operations team can now not only take actions immediately to meet the service levels but also capture additional information about irregularities and their cause. Subsequent efforts to analyse and writing memos can be avoided.