NeuroPie Group

How can we motivate airlines to provide passenger figures as soon as they are available (booked, actual)?

In any CDM initiative, confidentiality is an issue and it is difficult to convince stakeholders about the obvious fact that informed decisions can only be made when information is actually available. Despite the approach to make them aware that resources in every area (immigration, check-in, passenger screening, etc.) can only be allocated reasonably when there are passenger figures available, you can include regulations about data exchange in the airport user or service level agreement.

What is the difference between Zeus and an AODB?

An AODB is the heart of an airport operation. The main purpose of an AODB is to plan flight operations, store updates to planed and actual flight information in one shared database and make it available to everybody concerned and connected. Amongst other recipients it feeds data to the Flight Information Display System (FIDS) and resource management tools. The purpose of Zeus is to keep staff at all levels informed, manage daily operation with its exceptions, direct quality (punctuality and processes) and provide feedback about EVERYTHING that is happening or happened at the airport. Zeus is not only focusing on one aspect; it is responsible for the entire airport efficiency and quality with all resources and stakeholders involved.

What systems does Zeus replace?

Zeus does not replace any system; it sits on top of all existing operational systems like Zeus, the Greek god who sits on Mount Olympus and throws thunder bolts when he dislikes what he sees.

Who at the airport should be responsible for capturing delay codes?

Obviously the Ground Handler has the best information about delay reasons. However, since they could also be the culprit of a delay, it is recommendable to have a transparent delay assignment process in place to resolve disputes. See next question on how you might do that.

How to resolve disputes about delay code assignment?

First of all, each delay code should have a clear responsibility and the impact of a delay should be measured and attributed to the causer. Contact us about delay metrics and responsibility accounting. In case there is no agreement between the parties within the delay assignment process, the airport (duty manager) makes the final call.

What is the difference between Zeus and a Data Warehouse / BI solution?

Almost every major business or organization uses some form of Business Intelligence (BI) to run their business. BI enables us to plan and budget, control costs, figure out how to acquire new customers, and understand how to retain our existing ones, how to comply with regulators and ultimately to report results to shareholders. However, the traditional data warehouse architecture doesn’t suit the way that we now seek to use intelligence as part of our real time, day to day operations. This doesn’t mean that the data warehouse is going to go away, merely that it’s not necessarily suited to all of the BI tasks that are required by contemporary business.