Airport Performance Management (APM)
The requirement of Airport Performance Management is to provide a common language to realign fragmented functional areas with a strong vision. Such an alignment makes sure that continuous improvement initiatives are more balanced and motivating, since impacts on profit and other objectives are widely understood. The result will be that formerly hidden profit potentials can be realized on the bottom line and a the processes are more customer-aligned.
Much of today's airport performance monitoring originates from a time, when the airport's role was different and collaboration between airport partners rarely happened. Airports were managed primarily from the infrastructure perspective, and operational processes were under control either by the hub carrier or the major ground handler. With a change of an airport operator's role, a review of the key performance indicators must take place.
- Current metrics are insufficent: for example, the departure and arrival punctuality is a metric with major shortcomings. Cancellations are not considered, there is no distinction between long and short delays, the number of passengers affected is not included and reasons for delays are not obvious.
- No overview and lack of shared understanding: Even though modern airports have a lot of data and reports in their management information systems available, they usually have no clear picture of how their operational processes contribute to the company’s overall success. Costs are budgeted and managed separately from revenue and quality levels.
